Cancellation Fees


When setting up an event, staff can create one or more fees to be charged in the case of a cancellation. Once set up, cancellation fees are charged automatically in Community Hub and Self Service, and can be applied in Staff View as well. With cancellation fees, staff can focus on planning a great event and not on fee collection.

Staff can add fees to an event which are charged when a registration is canceled in Community Hub and Staff View. Fees can be applied as a flat rate, or as a percentage of the total registration cost. Cancellation fees can also have a set date range where they are applicable.

Some examples of cancellation fees staff could create are:

  • Charge a $200 fee for a registration cancellation
  • Charge a 25% fee for a registration cancellation
  • Charge a 25% fee for a registration cancellation within 60 days of the event and a 50% fee for cancelation within 30 days of the event.

Fees are created as the Cancellation Fee Product Record Type and are associated to an Event in Nimble AMS.


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