When moving from Self Service to Community Hub, Cancelation Fees are enabled by activating the Cancellation Fee Product Record Type and granting access to profiles who will use them.
Activate the Cancelation Fee Product Record Type.
From Setup, click Create | Objects.
- Click Product.
- In the Record Types section, click Edit next to "Cancellation Fee".
- Select Active.
- Activate the Cancellation Fee Product Record Type on profiles.
- From Setup, click Create | Manage Users | Profiles.
- Click Nimble AMS Standard.
- In the Custom Record Type Settings section, click Edit below Products.
- From the available record types, select "Cancellation Fee" and click Add.
- Click Save.
- Repeat these steps for the Administrator Profile and any custom Profiles.