Downloadable Products

Community Hub allows constituents to purchase downloadable products and download them directly. Once a user logs into their account, they can go the My Downloads page and view all downloadable items that have been purchased in Community Hub.Downloadable products can be stored in a variety of locations, including:

  • Google Drive: Link sharing set to "Anyone with the link" can view
  • Web Link: Enter the web URL of the content
  • Salesforce Documents: Internal sharing off (TBD - Need additional testing to validate this)
  • Other cloud storage systems (Dropbox, etc.)

A product is marked as downloadable on by using the Is Downloadable field under Product Detail and by entering a Download URL.

If you mark a product as downloadable using the 'Is Downloadable' checkbox, you must enter a Download URL which is prefixed with "http://" or "https://". If you attempt to save the record without entering a URL, you will not be able to. A product should not be marked as Shippable if it is downloadable.

Community Hub

There are a few different Community Hub pages that enable your constituents to view and download their downloadable products:

Once constituents submit their order for downloadable products, they will be able to access the download associated with each product on the Order Summary page after checkout. Each product displays with a Download link next to it and constituents can access and either view or save the file—depending on the file type.

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On the My Downloads page, constituents can view all downloadable products that have been purchased in Community Hub.

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On the My Downloads Proxy page, constituent's can access and download any downloadable products they have purchased. Before allowing the download to take place, Community Hub checks to see if constituents are logged in and if they have purchased a downloadable product. The proxy page retrieves the downloadable content and delivers it to constituent's device. The location of the downloadable content is specified by the Download URL on the merchandise product.

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Download Link in Order Confirmation Email

When a user orders a downloadable product, they receive an order confirmation email that contains links to the product after the order is submitted. The user can access the downloadable items from the order by clicking the link for each product in the email. They will be directed to the Community Hub login page where they will have to enter their username and password in order to access the downloadable content.

Each Order Item Line that contains a downloadable item will display the download link.


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