The Order Process in Community Hub

Constituents can add all types of products to their cart, which can be reviewed and purchased on the Checkout page. Constituents can quickly browse to the Checkout page from any page using the Checkout navigational menu item. The Checkout displays all types of products, such as a memberships, donations, merchandise, etc and provides a way to pay for those products.

Carts in Community Hub

Constituents add items to the cart during a visit to Community Hub which can be reviewed on the Checkout page. The constituent's Community Hub cart is identified in Staff View using an identifier field on the cart record. This field contains the ID of the account using the cart in Community Hub. Using this field ensures constituents can add all types of products to one cart and checkout in a straightforward way. The cart is also visible in Staff View throughout a constituent's time in Community Hub, so staff is aware of the products constituents have added, and can assist if they reach out for help.

Order Pages in Community Hub

There are a few different pages in Community Hub constituents can use to place, manage, and review their orders:

  • On the My Checkout Page, constituents can view the constituent in their cart, make changes to their selections, add their payment information and submit the order.
  • On the My Orders Page, constituents can review their personal or company's outstanding orders and click to browse to the My Invoice Page to review each invoice in detail and submit payment.
  • On the Donate Now Page, constituents can make a one time donation toward a fund of their choosing. If the gift was made without logging into Community Hub, constituents are taken to the Donate Now Thanks Page after submission.
  • On the Order Summary Page, s can review the details of the order they just submitted.