In a case where a collection of new individuals from a 3rd party system was imported into Nimble AMS as accounts. In many cases, when those accounts are created, they do not have related user records.
By default, when a constituent tries to reset the password of an account with no related user record, Community Hub does not send them a password reset email, since the user record is where passwords are stored. Administrators can set Nimble AMS so when a constituent tries to reset their password, Community Hub checks to see if there is an account record with a matching email, creates an associated user record, and sends the password reset email.
- From Setup, enter
Custom Metadata Typesin the
Quick Findbox, then select Custom Metadata Types.
- Click Manage Records next to Tag for the Community Hub installed package.
- Click Edit next to InsertUserWithForgotPasswordWIN18.
- Click Save.