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Create a Community Hub User

Staff can create a Community Hub user from the Person Account record within Staff View. Creating a Community Hub user provides a way for users to log into Community Hub.

In order to create a Community Hub user, staff must have the “Manage External Users” or “Edit Self-Service Users” permissions.

  1. Add an email to the account:
    1. From an account, click Edit.
    2. In Person Email, enter the user's email address.
    3. Click Save.
  2. Create a user attached to the account:

    1. Click the Manage External Account menu button and select Enable Customer User.
    2. In Profile, select Community Hub Login User.

      Even though Generate new password and notify user immediately is selected, the Community Hub user will not receive an email.

    3. Click Save.

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