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Freeze a Community Hub User

Staff can remove a user's access to Community Hub by freezing their user account in Staff View. Freezing a Community Hub user's account removes a user's ability to sign into Community Hub; but still provides the account with an active Community Hub User License so if access is needed again in the future, they can easily be unfrozen and the user will quickly regain their access.

In order to freeze a Community Hub user, staff must have the "Manage Users" permission.

  1. From an account, click the Manage External Account menu button and select View Customer User.
  2. Click Freeze.

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