Enable a Cancellation Reason in Community Hub



Administrators can enable a Cancellation card which is shown on Checkout when users are cancelling a registration.

  1. From Page Configuration, using the Page to configure: drop-down, select Checkout or My Checkout, depending on which page your organization is currently using.
  2. Towards the middle of the page, the "Add A Card" drop down will appear - scroll through this and add the "Cancellation Reason" card
  3. Adjust the card order by clicking and holding the vertical ellipses next to the card, dragging, and dropping the card into a new place, as needed.


If your constituents do not have read and edit access to the Registration object, as well as the Cancellation Reason field, this will appear as a read only field in Community Hub.