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Using Shopping Cart in Experience Cloud

The online shopping cart feature that is part of our Experience Cloud e-commerce platform offers capabilities that can streamline your association members' shopping experience. The shopping cart is designed to enable association members to review the products that they've added to it, update the quantity as needed, and remove the products before the checkout process. We've incorporated these elements to optimize the usability of your store.

How members can add items to their shopping cart

As members browse your store, they can add items to their shopping cart by selecting the quantity (on the Product Details page) and clicking on the Add to Cart button. The button will change by showing a checkmark as a confirmation of this action.

An administrator can configure the 'Add To Cart' button to define and set the destination behavior of the ‘Add to Cart' button. The feature can be configured per product through the staff view. It provides opportunities for Associations to offer product types other than Merchandise through the Lightning Store and control the next steps in the purchase process, especially for products where certain information needs to be collected prior to adding the product to the shopping cart. As an example, Associations can bring additional exposure to their upcoming Events by listing them in the Lightning Store (with a custom data source) and the ‘Add to Cart' button on the Product Details could direct the member to the Events details page or the registration process.

When the member is ready to move forward with purchasing the items, they will just need to click on the Cart icon button beside Add to Cart and the Shopping Cart page will display. From there, they can move forward with checking out the item.

Figure 1. Add to Cart button on the Product Detail Page

How members can view the number of items in their shopping cart

As Members shop from your store, they can view the number of items in their cart by clicking on the Cart icon. The 'Shopping Cart' page will display that will show the number of items in their cart on the left half of the page.

Figure 2. Shopping Cart page where members can view the number of items in their cart 

How members can change the quantity of items in their shopping cart

As members shop in your store, the Quantity element of the Shopping Cart page can be used to change a product's quantity and make adjustments as they see fit. They can also adjust the quantity if they've exceeded the maximum number allowed or a product is low in inventory.

Certain scenarios will cause the following messages (listed below) to display on the screen and prompt the member to change the quantity of an item in their cart or remove the product.

  • The product is now out of stock and the user needs to remove the product from the cart.
  • The quantity selected for the product is higher than the available inventory. The user needs to lower the quantity.
  • The quantity selected for the product exceeds the maximum limit allowed for purchase.
  • The product is no longer sold and needs to be removed

The Checkout option will not be available until the user takes appropriate measures.

The Quantity is located right under the product name on the 'Shopping Cart' page to make it easy to find. They can simply click on the [+] or [-] button to change the number of items.

How members can remove items from their shopping cart

As members browse your store, they can remove an item from their shopping cart by clicking on the trashcan icon located above the price on the Shopping Cart page. A dialog message will display that will ask if they are sure they want to remove the selected item. If they select 'Yes, Remove' then the page will show that the cart is empty if that's the only item they had in it. If they had multiple items in the cart (as shown in figure 2) and removed one of them, then it will no longer appear on the page. 

Figure 3. Trashcan icon that members can click on and remove an item


Figure 4. Dialog message that will display if the member clicks on the trashcan icon to remove an item

How members can check out a product to purchase

Members can move through the checkout process by clicking on Continue to Checkout. Next, they will need to select their payment details and shipping information when the Checkout page displays and click on Pay. See figure 5.

If the user needs to adjust the quantity or remove the product, they have the option to go back to the shopping cart by using the Back to Shopping Cart button. See figure 6.

Figure 5. Continue to Checkout button

Figure 6. Payment Details and the Pay button




Related Topics

Shopping Cart for Experience Cloud




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