User Management

Constituents are, in their own way, the backbone of any association. Providing them with the tools to succeed and flourish, and knowing how to help when issues arise are key components of a successful Community Hub.

Create a Community Hub User

Staff can create a Community Hub user from the Person Account record within Staff View. Creating a Community Hub user provides a way for users to log into Community Hub.

Delete an Account Tied to a Community Hub User

In the case where a Community Hub user creates an Account the staff wish to delete it, this can be done by deactivating the attached User record and deleting the Account record. If you do not see the "Disable Customer" button, reach out to Nimble AMS Support to have this added to your page layouts.

Log In as a Community Hub User

An administrator can log in as Community Hub user through Staff View in order to act on their behalf or to assist. This is an excellent way for a staff member to see what Community Hub users are looking at to offer user support.

Reset a Community Hub User Password

Staff has the ability to reset Community User passwords in Staff View. The Reset Password button allows staff to initiate the password reset process on behalf of the user. Once the staff member clicks the button, an email is sent to users so that they can complete the password reset process. Staff users can initiate the password reset process for Community Hub users by following either of the following processes: